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Terms and Conditions

Fundas.ai / RiseIQ

Effective Date: March 17, 2026

Last Updated: March 17, 2026

Applies to: RiseIQ Shopify App  ·  RiseIQ Enterprise  ·  fundas.ai

Contact: hello@fundas.ai

 

1. Acceptance of Terms

By installing, accessing, or using RiseIQ (the "Service"), you ("Merchant", "Client", or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not install or use the Service.

These Terms apply to: (a) the RiseIQ Shopify App, available through the Shopify App Store; and (b) the RiseIQ Enterprise product, licensed directly by Fundas.ai. Where terms differ between the two, it is clearly indicated.

Fundas.ai reserves the right to update these Terms at any time. Material changes will be communicated via the app or by email. Continued use after the effective date of changes constitutes acceptance.

2. Description of Service

RiseIQ is an AI-powered customer intelligence platform that analyzes merchant transaction data to produce:

  • Customer lifetime value (CLTV) predictions and churn risk scores

  • Personalized product recommendations (upsell, cross-sell, frequently bought together, reorder reminders)

  • Customer segmentation and cohort analytics

  • AI-generated insights delivered as Shopify metafields and storefront theme blocks

 

Shopify App

The Service is hosted and operated by Fundas.ai on Railway cloud infrastructure. The Shopify App requires a valid Shopify store with at least 6 months of order history for meaningful AI outputs. Results improve with more data.

Enterprise

The Enterprise product is delivered as a software licence. The client is responsible for deployment, infrastructure, maintenance, and data security within their own environment. Fundas.ai provides the software, documentation, and agreed support services.

3. Account and Installation

Shopify App

Installation requires a Shopify account and acceptance of Shopify's own terms of service. By installing RiseIQ, you authorise Fundas.ai to access your store's data via Shopify's API to the extent of the OAuth scopes granted. You may revoke access at any time by uninstalling the app from your Shopify admin.

Enterprise

Enterprise access is governed by a separate Master Service Agreement or licence agreement executed between the client and Fundas.ai. These Terms apply as supplementary terms to that agreement.

4. Billing and Payment

Shopify App

All billing is processed through the Shopify Billing API. By subscribing to a paid plan, you authorise Shopify to charge your account per the pricing shown at the time of subscription. Fundas.ai does not directly collect or store payment information.

  • Subscription plans are billed monthly via Shopify and renew automatically

  • A free trial period is offered at Fundas.ai's discretion. Charges begin automatically after the trial unless the app is uninstalled

  • Promotional pricing is time-limited and applies only to subscriptions initiated before the stated promotional deadline

  • On-demand plans are a one-time charge billed via Shopify at the time of activation

  • Refunds are subject to Shopify's refund policies for app charges. Contact hello@fundas.ai for refund requests

 

Enterprise

Fees, payment terms, and refund policies are defined in the applicable Enterprise licence agreement.

5. Acceptable Use

You agree not to use RiseIQ to:

  • Violate any applicable law, regulation, or Shopify's terms of service

  • Reverse engineer, decompile, or attempt to extract the source code of the Service

  • Resell, sublicence, or redistribute the Service without written permission from Fundas.ai

  • Attempt to gain unauthorised access to other merchants' data or Fundas.ai's systems

  • Submit false, misleading, or fraudulent data to the Service

  • Interfere with the operation, availability, or security of the Service

  • Use the Service for any purpose that infringes third-party intellectual property rights

6. Data and Privacy

Your use of RiseIQ is subject to our Privacy Policy (fundas.ai/privacy), which is incorporated into these Terms by reference. The Privacy Policy explains what data we collect, how we use it, how long we retain it, and your rights.

Shopify App: Fundas.ai acts as a data processor on behalf of the merchant (the data controller) for any personal data processed via the Shopify API. The merchant is responsible for ensuring their use of RiseIQ complies with applicable data protection law (including GDPR, CCPA, and any other applicable regulation).

Enterprise: The client is both data controller and data processor. Fundas.ai has no access to client data and bears no data protection obligations with respect to client or customer data.

7. Intellectual Property

Fundas.ai retains all intellectual property rights in RiseIQ, including the software, algorithms, models, documentation, and branding. These Terms do not grant you any ownership interest in the Service.

Merchant data and customer data remain the property of the merchant. Fundas.ai claims no ownership of merchant data and uses it solely as described in the Privacy Policy.

AI-generated outputs produced by RiseIQ (CLTV scores, churn predictions, recommendations) are provided for informational purposes. Merchants may use these outputs in their own products and marketing without restriction.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service, and to use such information only for the purpose of performing obligations under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Disclaimers and Limitation of Liability

9.1  Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. FUNDAS.AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED PREDICTIONS WILL BE ACCURATE OR COMPLETE. PREDICTIVE ANALYTICS OUTPUTS ARE PROBABILISTIC IN NATURE AND SHOULD NOT BE THE SOLE BASIS FOR BUSINESS DECISIONS.

9.2  Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FUNDAS.AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, OR LOSS OF DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

FUNDAS.AI'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO FUNDAS.AI IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

9.3  Indemnification

You agree to indemnify and hold harmless Fundas.ai from any claims, losses, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law; or (c) your violation of any third-party rights.

10. Service Availability and Modifications

Fundas.ai will use commercially reasonable efforts to maintain Service availability. However, we do not guarantee any specific uptime SLA for the Shopify App unless otherwise agreed in writing.

Fundas.ai reserves the right to modify, suspend, or discontinue any feature of the Service with reasonable notice. For material changes to the Shopify App, we will provide at least 30 days notice where reasonably practicable.

Enterprise clients: Uptime commitments and maintenance windows are governed by the Enterprise licence agreement.

11. Termination

Shopify App

Either party may terminate the relationship at any time. Merchants may terminate by uninstalling the app from Shopify admin. Fundas.ai may terminate or suspend access for material breach of these Terms, non-payment, or violation of Shopify's policies, with or without prior notice depending on the severity of the breach.

Enterprise

Termination is governed by the Enterprise licence agreement.

Effect of termination: Upon termination, your right to use the Service ceases immediately. Fundas.ai will delete your data in accordance with the Privacy Policy.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any dispute arising under these Terms that cannot be resolved informally shall be submitted to binding arbitration in Broward County, Florida, in accordance with the American Arbitration Association rules.

Nothing in this clause prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

13. Miscellaneous

  • Entire agreement: These Terms, together with the Privacy Policy and any applicable Enterprise agreement, constitute the entire agreement between you and Fundas.ai regarding the Service

  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force

  • No waiver: Failure by Fundas.ai to enforce any provision does not constitute a waiver of that provision

  • Assignment: You may not assign your rights under these Terms without Fundas.ai's prior written consent. Fundas.ai may assign its rights in connection with a business transfer

  • Force majeure: Fundas.ai is not liable for delays or failures caused by events outside its reasonable control, including infrastructure outages, natural disasters, or Shopify platform changes

14. Contact

Company: Fundas.ai

Email: hello@fundas.ai

Website: https://www.fundas.ai

Legal notices: hello@fundas.ai — Subject: Legal Notice

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